Sign in to one account and your WPS documents stay synced across PC, phone and tablet, so you can switch devices and pick up editing right where you left off.
Explore more about downloading, compatibility, pricing and accounts for WPS Office.
Frequently Asked Questions
Answers to the most common questions about WPS Office; open a topic page for more depth.
Why is WPS cloud sync especially slow on an overseas account?
Sync speed is mostly affected by your network and carrier routing. The official advice is to check your network first, try changing your DNS (some carriers do not support it, which causes slow or failed loading), update WPS to the latest version, add it to your firewall and antivirus allowlist, then restart and try again. The free plan also includes only 1GB of cloud storage, so uploads slow down when space is nearly full; clear some space first.
Is WPS cloud upload and download rate-limited in Singapore, and how can I speed it up?
The official materials do not mention any Singapore-specific rate limit (needs hands-on confirmation). What is confirmed is that the free plan has only 1GB of cloud storage, and once it is full you cannot upload or create new files, which is a common sticking point, so clear space first. To speed things up, start locally: switch to a more stable network, try a different DNS (carrier routing affects the WPS connection), and update WPS to the latest version. If you only send a few files occasionally, you can also use email or another cloud service as a relay. For more space and smoother cloud access, upgrade to a paid plan (international Premium is about US$29.99 per year with 20GB).
Overseas WPS cloud access is very slow. Do I need to connect back to a server in China?
It comes down to which version you use. The WPS international (overseas) and mainland China account systems are not connected; they are two separate services. Overseas users should stick to the international version (official site wpsofficepro.com, Android suite cn.wps.moffice_eng) and avoid installing the mainland-only version. When the cloud is slow, first switch to a stable network, change your DNS, and update to the latest version. Whether you must connect back to a server in China is not clearly stated in the official materials (needs hands-on confirmation), but using the correct international version avoids the split between accounts and services.
Can a WPS account sign in on several devices (phone, PC and tablet) at the same time?
Yes. Once you sign in to the same WPS account, your phone, PC and tablet sync cloud documents in real time, which is exactly what it is designed for. The free plan includes 1GB of cloud storage; for more devices and capacity, the paid international Pro/Premium plan claims support for up to 9 devices and 20GB of space. Note that overseas you should use the international account consistently and not mix it with the mainland version, otherwise data and memberships are not shared across the two.
How many devices can a single WPS Office account be linked to at most?
WPS Office free use has no hard limit on linked devices; just sign in to the same account to sync across phone, PC and tablet. Only paid plans state explicit device counts: international personal Premium is about US$29.99 per year for 1 PC/Mac, the family plan is US$39.99 per year for up to 6 devices/6 people, while Pro/Premium benefits claim use across 9 devices. The exact number of simultaneous devices on the free plan is not given in the official materials (needs hands-on confirmation).
Can WPS cloud files on an overseas account and a mainland account be shared with each other?
No, they are not connected. The WPS international (overseas) and mainland China versions are two separate account systems: signing in to the international version with a mainland account shows a no such account message, memberships must be paid for again, and cloud documents are not shared. The same email can open an account on each version, but the data stays separate. We strongly recommend sticking to a single version from the very start to avoid splitting your files.
WPS cloud files keep failing to sync overseas. How do I fix it?
Try the official troubleshooting order: 1) check your network and change your DNS (sync fails if your carrier does not support it); 2) confirm you are signed in correctly; 3) update WPS to the latest version; 4) add WPS to your firewall and antivirus allowlist; 5) restart WPS and sync again. Also note the free plan has only 1GB of cloud storage, and once full you cannot upload, so clear space first; cloud documents are deleted after 180 days without a login, so remember to sign in regularly.
After switching phones, how do I move files from an overseas account to the new device?
Cloud sync handles it, so there is no need to move files manually. Sign in to the same WPS account on both the old and new device (use the international version overseas), and your documents are encrypted and stored in the WPS cloud and synced in real time. On the new device, open Me > My Cloud Services > Document Cloud Sync to enable it, and your recent documents come back. Two reminders: first, make sure both devices sign in to the same version (the overseas and mainland accounts are not connected, so do not mix international on one and mainland on the other); second, the free plan has only 1GB, so any local files not yet synced to the cloud should be uploaded or saved elsewhere first.
Does WPS Office sign-up require a Chinese phone number? Can I use an overseas number?
A Chinese phone number is not required. WPS accounts support several login methods: phone number plus verification code, email plus password, and one-tap third-party login with Google, Facebook, Apple ID and more. For overseas Chinese, the easiest approach is to sign up for the international version with an email or a Google/Facebook account, skipping the phone number entirely. We recommend sticking to a single version (the international one) from the start to avoid splitting your account.
Without a Chinese phone number, can I use an overseas number to register a WPS account?
Yes, but it is better to use email or one-tap third-party login with Google/Facebook or Apple ID, which is the most reliable. The overseas WPS international version mainly promotes Google, Facebook and Email, so there is no need to link a phone number. If your overseas number does not receive the verification code, just sign up with email instead, which skips the SMS issue entirely.
Can a Taiwan +886 phone number register a WPS account?
In principle WPS allows it: at sign-up, choose country code +886 and enter the number in Taiwan format. That said, overseas and cross-border numbers occasionally fail to receive the SMS verification code, and the materials have no official guidance specific to Taiwan numbers. If +886 does not receive the code, we recommend signing up and logging in directly with email or with Google, Facebook or Apple ID, which is usually smoother and avoids the hassle of changing numbers later.
Will a Hong Kong phone number receive a verification code when registering WPS Office?
Some users do report that certain overseas and Hong Kong/Macau phone numbers do not receive the SMS verification code with WPS Office, but there is no official guidance specific to any region. The most reliable approach is to sign up with email, or log in with Google, Facebook or Apple ID, skipping the SMS code step entirely. The international version mainly promotes email and third-party login.
A Singapore phone number keeps failing to receive the verification code when registering WPS. What should I do?
When a Singapore phone number does not receive the WPS verification code, do not get stuck on SMS. The most direct fix is to sign up with email, or log in with Google, Facebook or Apple ID, with no phone code needed at all, as the international version mainly promotes these methods. If you insist on linking a phone, the official direction is to switch to an email instead, or contact support with your region, version number and a screenshot.
An overseas phone number does not receive the SMS verification code when registering WPS. Is it being restricted?
It is not necessarily restricted; overseas phones occasionally fail to receive WPS texts, but there is no official statement about blocking any specific region. The fastest fix is to sign up with email, or log in with Google, Facebook or Apple ID to skip SMS. If you still want to use a phone, the official advice is to switch to an email or contact support with your region, version number and a screenshot.
WPS verification codes never come through. Can I switch to voice verification or email?
You can go the email route. WPS accounts already support email plus password or email verification code login, and when an overseas phone does not receive texts, switching to an email such as Gmail to sign up or log in is usually the most reliable, plus you can use one-tap login with Google, Facebook or Apple ID to avoid SMS entirely. As for dedicated voice verification, the official materials do not list it as a login option (needs hands-on confirmation). If the email verification message does not arrive either, check your spam folder first; if it still fails, switch to another email or contact official support.
Can WPS Office be registered with an email address? I do not want to link a phone
Yes. WPS supports email plus password sign-up: open WPS, tap the avatar in the top right or Sign In, choose the email method, and enter your email and password (or an email verification code) to finish, with no need to link a phone number. You can also link an email and set a login password in the account center. This is the easiest approach for overseas Chinese.
Can WPS Office log in directly by scanning a WeChat QR code? Does overseas WeChat work?
WPS Office can log in by scanning a WeChat QR code, but WeChat is mainly the login method promoted by the mainland version, and it is tied to the mainland account system. Overseas Chinese using a WeChat registered in the mainland can usually scan to log in to the mainland version; but note that the international and mainland accounts are not connected, and logging in with WeChat mostly lands you in the mainland version (with more ads). For a clean international experience, we recommend logging in to the international version with Google, Facebook, Apple ID or email instead.
Can WPS log in with one tap using Apple ID?
Yes. WPS supports one-tap login with Apple ID: on iOS/Mac, open WPS, tap login, choose Apple ID and authorize to finish. It is very convenient for overseas Chinese and skips the SMS verification code. A reminder: when you use a third-party login such as Apple ID, WPS itself has no password, so if you later want to log in with email plus password, you must first go to the account management center to link an email and set a password. We recommend sticking to the international account only to avoid splitting across two versions.
Does WPS Office support logging in with a Google account?
Yes. The WPS overseas/international version mainly promotes Google, Facebook, Apple ID and email login. Open WPS, tap the avatar in the top right or Sign In, choose Google, and it redirects you to authorize; after you agree, it returns to WPS automatically and completes the login. Note that if you use one-tap Google login, WPS itself has no separate password, so to change your password later you go back to Google to change it, or first link an email in the account center and set a separate password, after which you can switch to email login.
What if a Gmail address does not receive the verification message when registering a WPS account?
First check the Spam and Promotions tabs in Gmail, where verification messages often get filtered; confirm you did not mistype the address, then tap resend and wait a minute or two. If it still does not arrive, switch to one-tap Google login (authorize directly with the same Gmail account, no verification message needed), or first link an email and set a password in the account management center. Note that the WPS international and mainland accounts are separate, so do not register on the wrong version. If none of this works, contact support as the official guidance suggests.
