Answers to the most common questions about WPS Office; open a topic page for more depth.
How do I sign up for a WPS account? How should a first-time user get started?
Open WPS, tap the avatar in the top right or Sign In, then choose a login method: overseas, we recommend Email (enter your email and password or receive a verification code) or one-tap login with Google, Facebook or Apple ID to finish signing up. Third-party login redirects for authorization and returns to WPS automatically. Afterward, go to the account management center to bind an email and set a login password. Once you sign in with the same account, documents sync automatically to the cloud and work across phone and computer.
Is registering a WPS Office account free? Do I have to pay to sign up?
Registering a WPS account is completely free, with no payment required. A free account can sign in and use cloud sync, and includes 1GB of free cloud storage. You only need to buy a membership for advanced features such as removing ads, expanding cloud storage, and unlocking full PDF and AI tools. Note that advanced PDF and AI features are locked in the free version, and free trials can easily enroll you in auto-renewal; signing up itself and basic use cost nothing.
Can I register a WPS account in Hong Kong? Can overseas users use it normally?
Yes. Overseas Chinese users can register and use it normally. We recommend the international edition and signing up with Email or Google, Facebook or Apple ID to avoid mobile SMS issues. Hong Kong users can also download the Hong Kong edition (from this site, wpsofficepro.com), which has no annual fee forever, uses Traditional Chinese and is advertised as ad-free. Note: the international and mainland account systems are not interchangeable, so it is best to stick to one edition from the start to avoid splitting your membership and cloud documents.
Can a Taiwan phone number register a WPS account? Will it be restricted?
WPS accounts support sign-up with a phone number plus verification code, and Taiwan numbers generally work. If you are worried about overseas phones not receiving SMS or being restricted, a more reliable approach is one-tap sign-up with Email or Google, Facebook or Apple ID, with no waiting for SMS. We recommend the international edition, and note that international and mainland accounts are not interchangeable, so stick to one edition. Whether Taiwan numbers face specific restrictions is not stated in the source and needs to be confirmed in practice.
Can I register a WPS account with email? What if I do not want to use a phone number?
Yes. WPS accounts support sign-up with email plus password or email verification, so a phone number is not required. Overseas users especially should use one-tap login with Email or Google, Facebook or Apple ID to skip waiting for SMS codes. After signing up, go to the account management center to bind an email and set a login password, after which you can consistently log in with email.
WPS keeps spinning and will not log in. What causes this and how do I fix it?
Official troubleshooting steps: 1) Check your network and try changing DNS (some carrier networks fail to load); 2) Confirm your email and password are correct; 3) Update WPS to the latest version (older versions may error); 4) Add WPS to your firewall and antivirus allowlist; 5) Restart WPS and log in again. If it still fails, contact official support with your region, screenshots, WPS user ID, login method and version number.
How do I recover a forgotten WPS account password? Can I change it without a phone bound?
On the login page, tap Forgot then Reset password, and the system sends a verification email to the address bound to your account; tap Change Password in the email to set a new one, so even without a phone bound you can change it as long as an email is bound. If you originally signed in with a third party such as Google or Facebook, WPS has no password on its side, so you change it on the third-party platform; or first go to the account management center to bind an email and set a password, after which you can log in with email.
What do I do if I cannot receive a WPS sign-up verification code? It never arrives after a long wait
The fastest fix is to switch to a method that does not rely on SMS: use email plus password or email verification, or one-tap login with Google, Facebook or Apple ID; this is especially recommended for overseas users. If you must use a phone, confirm your network and number are correct and resend, or first log in another way and then rebind your phone in the WPS account management center; if it still fails, contact official support with your details. No official documentation specific to overseas phones not receiving SMS was found, and this needs to be confirmed in practice.
Can a WPS account be logged in on phone and computer at the same time? Will files sync?
Yes. After signing in with the same WPS account, documents are automatically encrypted and stored in the cloud, syncing instantly across phone, computer and tablet, and free accounts include 1GB of cloud storage. To enable sync, go to Documents, Recent, Enable Document Cloud Sync; on mobile, go to the app under Me, My Cloud Services, Document Cloud Sync. Note: free cloud storage is only 1GB, and once full you must clear space before uploading more; if you do not log in for 180 consecutive days, cloud files are deleted, so remember to log in periodically if you only use it occasionally.
Can I register and log in to a WPS account normally in Singapore?
Yes, it works normally. Overseas Chinese users should use the WPS international edition and sign up or log in with one-tap Email or Google, Facebook or Apple ID to avoid mobile SMS troubles. Once signed in, you get 1GB of cloud storage and cross-device sync. Note: international and mainland accounts are not interchangeable, so it is best to stick to one edition from the start. Whether Singapore has specific restrictions is not stated in the source and needs to be confirmed in practice.
Which region should Malaysia users choose when registering a WPS account? Will they get stuck?
Overseas Chinese users should go with the WPS international edition and choose one-tap sign-up via Email or Google, Facebook or Apple ID, which is least likely to get stuck (avoiding mobile SMS). Try not to register the mainland edition, because the two account systems are not interchangeable and membership and cloud documents cannot be shared. The key is to stick to one edition from the start. Whether Malaysia registration has specific sticking points is not stated in the source and needs to be confirmed in practice.
How do I register an overseas WPS account? Is there a difference between the international and mainland editions?
There is a big difference. Overseas, use the WPS international edition (the international app) and sign up with Email or Google, Facebook or Apple ID; the interface is clean and has fewer ads. The international and mainland account systems are not interchangeable: a mainland account email logging in on the international edition shows No such account, membership must be paid again, and cloud documents are not shared. The same email can open one separate account on each edition, but data and membership are not shared. We recommend sticking to one edition from the very start.
Does the WPS international (overseas) edition account work with the domestic edition?
They are not interchangeable. The official forum and many users confirm that the overseas WPS international edition and the mainland edition are two separate account systems; a mainland account email logging in on the international edition shows No such account, membership must be paid again, and cloud documents are not shared either. The same email can register one separate account on each edition, but data and membership are not shared. The conclusion is to stick to one edition from the start to avoid splitting your data across both.
WPS sign-up verification codes keep failing to send. Am I being rate-limited?
When signing up for WPS, rather than resending over and over, a more reliable approach is to register with a method that does not rely on SMS: use email plus password or email verification, or one-tap login with Google, Facebook or Apple ID; this is especially recommended for overseas users. If you must use a phone, confirm your network and number are correct, wait a bit and resend, or contact official support. Whether you are being rate-limited, and official documentation on failed code delivery, were not found in the source and need to be confirmed in practice.
My overseas phone is not receiving WPS SMS codes. Can I switch to voice or email?
You can switch to signing up and logging in with Email: WPS supports email plus password or email verification, which is the most direct way for overseas users to avoid SMS issues, and you can also use one-tap login with Google, Facebook or Apple ID. Whether voice verification codes are offered is not stated in the source and needs to be confirmed in practice. If you must bind a phone, first log in with email, then rebind in the account management center, or contact official support with your details.
The WPS sign-up page will not open or is blank. Is it blocked? How do I get in?
A page that will not load is usually a network or DNS issue and not necessarily blocked. Official troubleshooting order: first check your network and try changing DNS (some carriers are unsupported and fail to load); update WPS to the latest version (older versions often error or go blank); then add WPS to your firewall and antivirus allowlist and restart the program before trying again. Overseas users should make sure to use the international edition domain and login page, not the mainland edition. If you still cannot get in, contact support with your region, screenshots and version number.
My overseas credit card payment for a WPS membership failed. Is my region unsupported?
It is not necessarily a regional block. For overseas Chinese users, the most common root cause is edition account separation: the mainland and overseas international account systems are not interchangeable, and mixing them prevents normal purchases. We recommend sticking to the international edition from the start and ordering the plan for your region on this site, wpsofficepro.com; on mobile, in-app purchases via the App Store or Google Play tend to be more reliable. If it still fails, try a different card or contact official support to confirm. Whether a specific overseas card is declined is not stated in the source and needs to be confirmed in practice.
Where is the WPS international edition download link? Which edition should I download before registering?
Overseas Chinese users should download the international edition from this site, wpsofficepro.com; Taiwan and Hong Kong users likewise download from this site. On mobile, look for the store-listed edition: on Android, search Google Play for WPS Office (the international full suite has the id cn.wps.moffice_eng); on iOS, install from the App Store. The international edition is clean, with no Docer store or screen-filling ads, and is the top choice overseas; do not download the mainland edition, and never touch third-party cracked versions.
What is the difference between registering a WPS account and using it directly without registering? Do I have to log in?
WPS basic documents, spreadsheets and presentations can be opened and edited without logging in, so signing in is not mandatory. The difference is that signing in unlocks cloud sync: files under one account are encrypted and stored in the cloud, syncing instantly across phone, computer and tablet, with 1GB of free space included; in addition, PDF conversion, OCR, online templates, multi-user collaboration and version history mostly require login too. If you only work on files on a single machine, you can skip logging in; if you want cross-device access or online features, just register and sign in.
After signing up and logging in to WPS with WeChat, can I still log in after switching phones?
Yes. WeChat is just one login method; your account and cloud data are tied to your WPS account, so after switching phones, install WPS on the new device and log in to the same account by WeChat QR scan or authorization, and your cloud documents will sync back. Note that WeChat login is mainly in the mainland edition ecosystem, while the overseas international edition primarily promotes Google, Facebook and Email; the mainland and international account systems are not interchangeable, so when switching phones, remember to log back in with your original edition and do not open accounts on both, which would split your data.
Can I log in to WPS with Apple ID? How do I set it up on iPhone?
Yes. WPS accounts support one-tap third-party login with Apple ID and others. On iPhone, open WPS, tap the avatar in the top right or Sign In, choose to log in with Apple ID, and authorize as shown to finish. Note: if you log in with Apple ID (a third party), WPS itself has no password, so if you later want to use Email login, you must first bind an email and set a password in the account management center. Overseas users should stick to one login method to avoid splitting accounts.
How does WPS QR code login work? What are the steps to scan the phone QR code from the desktop edition?
First install and log in to the WPS app on your phone. After opening the desktop edition, choose QR code login on the login screen to display a QR code, then use the scan feature inside the WPS app on your phone to scan it; after you confirm on the phone, the computer automatically logs in to the same account and cloud documents can sync. This way you do not have to type your username and password on the computer, making it secure and fast. Make sure your phone and computer log in to the same edition (overseas to overseas, mainland to mainland), as the two account systems are not interchangeable.