Answers to the most common questions about WPS Office; open a topic page for more depth.
What is the official WPS Office download address, and how do I make sure it is not a phishing site?
Stick to the official domain: wpsofficepro.com. On mobile, download only from Google Play or the App Store. Never download from unknown third-party sites or so-called cracked builds; such versions have been found to carry mining trojans that disguise themselves as system programs and run in the background. WPS is free, so there is no reason to use a cracked build. Sticking to the official domain keeps you clear of fake sites.
Can I download WPS Office for free in Hong Kong? Is there a charge?
Yes, it is a free download. Kingsoft offers a Hong Kong edition (Personal and Home) that is permanently free of annual fees, in Traditional Chinese and advertised as ad-free, making it a common way for overseas Chinese users to get a free, clean Traditional Chinese build. The official download address is wpsofficepro.com, with support for Windows, Linux, Android and iOS. The four core components (Writer, Spreadsheets, Presentation and PDF) are free forever; only some advanced PDF and AI features require payment.
How do I download the Traditional Chinese version of WPS Office in Taiwan?
For desktop, download the Traditional Chinese version from this site, wpsofficepro.com (developed in partnership with Besta; this site also offers standalone Traditional Chinese 2016/2019 builds). On mobile, open the App Store or Google Play and search for WPS Office to install it directly; on the Taiwan App Store it is listed as WPS Office - Smart AI Office Assistant. If you use the international version, it has no Chinese interface by default and you will need to add a Chinese language pack manually.
How do I download and install WPS Office on Windows? What are the steps?
Go to this site, wpsofficepro.com, and click Free Download. The file is very small (about 5.1MB, using an online-plus-offline install model), needs about 200MB of disk space, and supports a 1GHz or faster processor on Windows 7 to 11 (32/64-bit). If your connection is unstable and you want to install in one go, choose the Offline Installer below the download button. After downloading, run the installer and follow the prompts; once done you have all four components: Writer, Spreadsheets, Presentation and PDF.
How do I download the WPS Office mobile app? Does it work on both Android and iPhone?
Both systems are supported. On Android, open Google Play and search for WPS Office to install it directly (the full international suite has the id cn.wps.moffice_eng), or scan the QR code on the official site. On iPhone, open the App Store, search for WPS Office and install; in Taiwan it is listed as WPS Office - Smart AI Office Assistant. We recommend downloading only from the official stores and avoiding third-party apk risks. The mobile app is free too, and lets you open and edit Word, Excel, PPT and PDF.
WPS Office does not show up on Google Play in Malaysia. How do I download it?
You can download it directly from this site, wpsofficepro.com, and scan the QR code to install; or on the Google Play search page use the package id link cn.wps.moffice_eng (the full international version). If you still cannot find it, consider getting it from another official store such as the App Store or Huawei. Remember to download only from this site or legitimate stores: do not grab a third-party cracked apk for convenience, as such builds have been found to carry mining trojans. Store visibility in your region should be confirmed by testing.
Can I download WPS Office directly from the Singapore App Store? Do I need to switch Apple ID?
WPS Office is a globally listed app, so you can normally use your existing Apple ID to search for WPS Office in the App Store and download it, with no need to switch Apple ID. Download and basic office features are free. After installing, sign in to your WPS account if you want to sync files across devices. If your store region genuinely cannot find it, get it from this site, wpsofficepro.com, instead. Whether the Singapore store offers a direct download is not stated in the source and should be confirmed by testing.
Where is it safer to download the WPS Office apk? Does the official side provide an apk?
The safest way is to install directly from Google Play (international package id cn.wps.moffice_eng), or to scan the QR code on this site, wpsofficepro.com, to get the genuine build. Be sure to avoid unknown third-party apk sites and cracked builds; security firms have revealed hackers bundling XMRig mining trojans inside cracked Office and WPS, installing silently in the background while posing as system programs. WPS is free, so there is no reason to use a cracked apk. Whether the official side directly provides a standalone apk file is not stated in the source, so rely on this site and the stores.
How do I download WPS Office for Mac? Does it support the M1/M2 chip?
Yes. WPS Office is free on every platform, and the macOS version supports both Apple Silicon (M1 to M4) and Intel models. For Mac, we recommend searching for WPS Office in the App Store to install, or getting it from the download page on this site, wpsofficepro.com. The four core components (Writer, Spreadsheets, Presentation and PDF) are free forever and are highly compatible with the Word/Excel/PPT formats.
Does downloading WPS Office cost money? Will I find out after installing that I have to pay?
Downloading and installing WPS is completely free, and the four core components (Writer, Spreadsheets, Presentation and PDF) are free forever, so you can work normally as soon as it is installed. Note that free trials (such as short low-cost trials) often tie in auto-renewal, which charges a full year automatically when the trial ends, and as a rule there is no 7-day no-questions refund. So after installing, do not tap into a trial by mistake if you do not plan to pay; to cancel, turn off auto-renewal in the iOS or Android subscription manager, or in the payment services of WeChat or Alipay.
WPS shows This app is not available in your country/region on the Indonesia Play Store. What do I do?
You can download from this site, wpsofficepro.com, and scan the QR code to install, or on Google Play try the package id link cn.wps.moffice_eng (the full international version). If that still fails, switch to another official store such as the App Store or Huawei. The key point is to use only this site and legitimate stores; do not grab a third-party cracked apk to bypass regional limits (there is a mining-trojan risk). The official explanation for this region-restriction message is not covered in the source and should be confirmed by testing.
The WPS Office installation keeps freezing and not moving. What is the cause?
The WPS Windows installer uses an online-plus-offline model, and the default download button must fetch files online during install, so an unstable connection easily causes it to stall. We recommend using the Offline Installer below the Free Download button on the official download page, downloading the full file before installing, which avoids stalls caused by dropped connections. Before installing, you can also temporarily add WPS to your antivirus whitelist to avoid being blocked. Other specific causes of a stalled install are not covered in the source and should be confirmed by testing.
WPS Office fails partway through downloading and shows a network error. How do I fix it?
First check whether your network connection is stable; try a different network or change your DNS and retry (some carrier networks cause loading to fail). The official WPS download page offers both Free Download and an Offline Installer, and downloading the offline installer is usually more reliable on a shaky connection; getting the full file and installing offline avoids dropouts midway. You can also temporarily turn off any antivirus blocking that interferes while downloading.
WPS Office downloads are throttled and very slow. Is there a way to speed it up?
The official WPS Windows installer is itself very small (about 5.1MB), so a normal download is quick. If the speed is unusually slow, use the Offline Installer on the official download page, or switch to a different network or change your DNS and retry. On mobile, downloading straight from Google Play or the App Store is usually more stable. Note: do not grab a third-party speed-up site or cracked build for the sake of speed, as those sources carry a mining-trojan risk. Targeted download-acceleration methods are not covered in the source and should be confirmed by testing.
The WPS Office official site will not open or load. Is it being blocked?
First try a different network or change your DNS and retry (some carrier networks cause loading to fail). You can download from this site, wpsofficepro.com. On mobile, go straight to Google Play or the App Store, with no need to go through the official site. Whether the official site is blocked is not covered in the source and should be confirmed by testing.
My antivirus flags a virus and blocks WPS Office during installation. Is there really a virus?
If you downloaded the genuine build from this site (wpsofficepro.com) or an official store, it is usually a false positive, and you can temporarily add WPS to your antivirus or firewall whitelist and then install. But if you downloaded from a third-party site or a cracked build, take the warning seriously: security firms have revealed cracked Office and WPS bundling XMRig mining trojans that run in the background disguised as system programs. The safest move is to delete the unknown installer and download the free genuine build again from this site.
WPS Office is installed but will not open or keeps crashing. How do I fix it?
First update WPS to the latest version (older builds are more prone to errors), and add WPS to your antivirus or firewall whitelist to avoid being blocked from launching. If it still crashes, try downloading the latest offline installer from the official domain and reinstalling. Confirm that the build you installed matches your system (Windows 7 to 11, and Mac including Apple Silicon, are supported). Other specific causes of crashing are not covered in the source and should be confirmed by testing; if needed, contact official support with a screenshot showing the version number.
Does downloading WPS Office on iPhone require a US or Taiwan Apple ID?
WPS Office is a globally listed app, so you can normally use your existing Apple ID to search for WPS Office in the App Store and download it, with no need to switch to a US or Taiwan Apple ID. Download and basic office features are free. If your store region genuinely cannot find it, get it from this site, wpsofficepro.com, instead. Whether a specific regional Apple ID is required is not stated in the source and should be confirmed by testing.
Huawei phones have no Google Play. How do I download WPS Office on them?
You can scan the QR code on the download page of this site, wpsofficepro.com, to get the installer, or search for WPS Office in Huawei own app store to download the genuine build. WPS supports Android across the board, and the genuine build is free. The key point is to use only this site or the official Huawei store; do not grab a third-party cracked apk (there is a mining-trojan risk). Listing details on the Huawei store are not covered in the source and should be confirmed by testing.
Do I have to register an account to use WPS Office after downloading?
No. After downloading and installing, you can open, edit and save Word, Excel and PPT and view PDF right away; basic office work needs no registration or sign-in. You only need to sign in to your WPS account for features such as cloud sync, advanced PDF conversion, OCR, online templates, multi-user collaboration and version history. Once signed in, documents are automatically encrypted and stored in the cloud, syncing instantly between phone and computer.
My overseas phone number does not receive the WPS Office registration code. What do I do?
Use another sign-in method to bypass SMS: WPS supports email plus password or email verification, as well as one-tap third-party sign-in via Google, Facebook and Apple ID. Overseas users are advised to register with Google or email and skip waiting for an SMS. If you must link a phone, sign in by email first, then switch the linked phone in the account management center, or contact official support with your region and details. An official explanation specifically for overseas phones not receiving SMS was not found in the source and should be confirmed by testing.
How much is a WPS Office membership per year, and what payment methods work overseas?
Taking the international version most relevant to overseas Chinese users as the example, the official pricing is about US$29.99/year for Personal (1 PC/Mac) and US$39.99/year for Home (up to 6 devices/6 people), about US$3.99 monthly, with a lifetime Personal buyout around US$119.99 (these are public prices; exchange rates and promotions fluctuate). Paying removes ads and adds 20GB of cloud storage, full PDF and AI with an allowance. Payment is generally completed within the App Store or Google Play, or on the official purchase page. The specific overseas payment channels supported are not stated in the source and should be confirmed by testing.