Most WPS issues are solved by redownloading the official installer, running as administrator, clearing leftover files, or checking your connection. Just match your symptom below.
For any install problem, redownload first from the official domain wpsofficepro.com
What to do when installation fails or stalls on progress
Temporarily disable your antivirus, run the installer as administrator, clear out leftover files, then reinstall using the official offline installer.
Always redownload from the official source to avoid install errors caused by third-party packages.
Program will not open or crashes on launch
Try restarting, updating to the latest version, repairing the installation, or clearing the config cache. Most crashes come from an outdated version or a corrupted config.
Update to the latest version
Repair the installation via Control Panel
Rename the config folder and restart
File will not open or shows as corrupted
First use the WPS backup and recovery feature to retrieve an earlier version, then try opening the file in read-only or repair mode.
Check auto-backups and version history
Try opening in repair mode
Restore the last saved copy from the cloud
Running slowly or using too many resources
Disable unnecessary add-ins and cloud sync, clear large temporary files, and on older PCs turn off animation effects for a speed boost.
For very large spreadsheets or long documents, work in smaller sections to ease the load on a single file.
Login errors or verification code not arriving
Check your network and time settings, switch your sign-in method, or try again later. If needed, use email login to bypass SMS delays.
Signing in from a new location may trigger a security check. Just follow the prompts to complete it.
How to handle a failed update
Failed updates are usually network or permission related. Instead of the automatic update, manually download the latest official installer and install over the existing version.
Installing over the top usually keeps your settings and documents intact.
Explore more about downloading, compatibility, pricing and accounts for WPS Office.
Frequently Asked Questions
Answers to the most common questions about WPS Office; open a topic page for more depth.
WPS installation keeps failing and stalls at 99%, what should I do?
Try a few general fixes first: 1) temporarily disable your antivirus or firewall, or add WPS to the whitelist, then reinstall; 2) run the installer as a system administrator; 3) clear any leftover files and redownload the installer; 4) if your connection is unstable, switch to the offline installer found beneath the download button on the official site to avoid the online install stalling. Always redownload from this site (wpsofficepro.com) and never use third-party packages.
WPS Office errors out and quits halfway through installation, what causes this?
When WPS Office errors out and quits midway through installation, common causes include antivirus false positives, an incomplete installer download, conflicts with old leftover files, or insufficient disk space or permissions. Try this: temporarily disable your antivirus or add an exception, run as administrator, clear old leftovers, then redownload the full installer from the official site. If your connection is unstable, use the official offline installer instead. Always download from the official domain, since third-party cracked packages may carry malware and cause errors.
Installing WPS on Windows 11 shows Setup has stopped working, how do I fix it?
WPS officially supports Windows 11, and you can troubleshoot this error step by step: 1) run the installer as administrator; 2) temporarily disable your antivirus or firewall, or add an exception; 3) redownload the full installer from the official site to avoid a corrupted download; 4) if your connection is unstable, switch to the official offline installer; 5) clear earlier leftovers before installing. Always download from the official domain wpsofficepro.com.
WPS crashes the moment I open it, before I even see the screen, what now?
Try these in order: 1) run as administrator; 2) add WPS to your antivirus or firewall whitelist, since false positives often cause crashes; 3) confirm you are on the latest version, as older builds are more prone to errors; 4) redownload the installer from the official site and install over the top. If it still will not open, fully uninstall and reinstall a clean, latest version from this site (wpsofficepro.com).
WPS suddenly crashes while I have a file open, will I lose the file?
Usually you will not lose everything. WPS has an automatic backup feature and often prompts you to recover unsaved content when you reopen it. You can also find auto-backup versions in the WPS Backup Center or Document Repair. If you are signed in with cloud sync enabled, a copy of the file also remains in the cloud. As a habit, sign in and enable cloud sync, and keep WPS updated to reduce crashes.
WPS opens very slowly and takes a long time to start, how can I speed it up?
Try this: 1) update to the latest version; 2) if you use the mainland China edition, the ads and pop-ups slow down startup, so switching to a clean international edition makes a clear difference; 3) disable launch at startup and unnecessary add-ins; 4) add WPS to your antivirus whitelist so it is not scanned every time. For Chinese users overseas, the international edition is recommended, since it has no Docer store or ads by default and starts up far more cleanly.
My WPS file suddenly disappeared, where can I go to recover it?
A few ways to recover it: 1) open WPS and check the Recent list, where clicking a file name locates its original path; 2) check the WPS Backup Center or Document Repair, where auto-backups often keep a copy; 3) if you ever signed in with cloud sync on, log in to the same account and look under My Cloud Services for the cloud copy. Note: free cloud storage is only 1GB, and cloud files are deleted after 180 consecutive days without signing in, so log in regularly.
I closed WPS without saving, can autosave recover my work?
Most likely yes. WPS has automatic backup on by default and often prompts you to recover unsaved content when you reopen it. You can also open the Backup Center or Document Repair to find auto-backup versions. If you ever signed in with cloud sync enabled, a version may remain in the cloud too. We recommend keeping auto-backup and cloud sync on to reduce the risk of losing work. Whether full recovery is possible depends on whether a backup was triggered before closing, so testing it is advised.
WPS Office keeps showing ad pop-ups, how do I turn them off for good?
The most fundamental fix is to switch editions: Chinese users overseas only run into the Docer store and constant ads on the mainland China edition, and switching to a clean international or Hong Kong edition (this site, wpsofficepro.com) greatly reduces pop-ups, with the HK edition even advertised as ad-free. Even so, the free version may still occasionally show login promotions and paid-feature pop-ups, which is by official design rather than a fault, and signing in can reduce some of these reminders.
I want to completely remove WPS Office, how do I clear out the leftover files?
First uninstall WPS normally through Windows Settings > Apps or the Control Panel, then manually clear leftovers: check your user folder and the install directory for WPS and Kingsoft related files, plus any kingsoft entries in the registry. Editing the registry is risky, so back it up before you start. Once it is clean, if you want to reinstall, be sure to download the latest version from this site (wpsofficepro.com).
WPS will not open after updating, how do I get back to a working state?
Try this: 1) run as administrator again; 2) add WPS to your antivirus or firewall whitelist; 3) redownload the latest full installer from the official domain and install over the top to repair it, since newer versions often fix older problems; 4) if the new version is unstable, fully uninstall and reinstall a clean version from the official site. Only download from wpsofficepro.com and never use third-party packages. If you have important files, first make sure you are signed in with cloud sync on as a safeguard.
After WPS opens a file, the fonts show as garbled or missing characters, how do I fix it?
Garbled or missing characters usually mean your system lacks a font the file uses. Try this: 1) install the missing fonts on your machine, such as common Chinese fonts, then reopen the file; 2) update WPS to the latest version to improve compatibility; 3) use Save As or convert to a standard format (docx or pdf) and reopen. WPS is highly compatible with Microsoft formats, and once the fonts are in place it usually displays correctly. To find exactly which font is missing, check the source of the file.
WPS installation fails in Hong Kong, is it being blocked by the network?
It is not necessarily a network block. First try switching DNS and confirming your connection is stable, then retry. Hong Kong users actually have a smoother option: download the HK edition directly from this site, wpsofficepro.com (the Personal and Home edition is permanently free of annual fees and in Traditional Chinese), or search for WPS Office on the App Store or Google Play. If your connection is unstable, use the offline installer found beneath the download button on the official site. Stick to the official domain and avoid third-party cracked sites.
The WPS installer I downloaded in Taiwan will not open, which official site do I redownload from?
Redownload from this site, wpsofficepro.com (in partnership with Besta, this site also offers the 2016 and 2019 standalone Traditional Chinese editions). An installer that will not open is often a corrupted download, so getting the full package again fixes it. If your connection is unstable, switch to the offline installer beneath the download button. Always confirm you are on the official domain and avoid unknown third-party sites.
WPS downloads keep failing on a Singapore connection, how do I switch to the overseas version?
The overseas version is the international edition. Go to this site, wpsofficepro.com, and click Free Download (clean, with no constant ads), or on mobile search for the package cn.wps.moffice_eng on Google Play and WPS Office on the App Store. If downloads keep failing, try switching DNS and confirming your connection is stable, or use the offline installer beneath the download button on the official site to install in one go. Just confirm you are on the official domain.
WPS installation freezes in Malaysia, is it because the server is in China?
Freezing is not necessarily about server location and is usually an unstable connection during the online install. We recommend: 1) use the offline installer found beneath the download button on the official site, downloading the whole package then installing offline, which best avoids freezing; 2) try switching DNS and confirming your connection is stable; 3) get the clean international edition from this site, wpsofficepro.com. Confirm you are on the official domain and avoid third-party cracked sites.
How do I roll WPS Office back to an older version? I am not used to the new one.
The official materials do not provide a standard procedure for downgrading or restoring an older version (testing is advised to confirm). What we can confirm is the channel: in partnership with Besta in Taiwan, this site, wpsofficepro.com, offers downloads of the WPS 2016 and 2019 standalone Traditional Chinese editions, so if you want a more stable older release you can get it here. Take special care: do not visit unknown third-party sites or cracked downloads to find an old version, as those sources have been exposed as carrying mining malware. Back up important files before downgrading, and confirm you are on the official domain.
WPS cannot reach the update server here in Thailand, is there a way to update manually?
Yes, you can update manually: just go to the download page on this site, wpsofficepro.com, get the latest installer, and reinstall, which is the same as updating to the new version; on mobile, update through the App Store or Google Play. When you cannot reach the update server, first switch to a more stable connection and try a different DNS (carrier routes affect the connection), then retry. Always download from the official domain and never use third-party sites or cracked versions, which carry a mining malware risk.
WPS downloads are extremely slow in Vietnam, is it throttling or a routing issue?
It is most likely a routing issue rather than deliberate throttling. The WPS desktop installer is actually very small (officially about 5.1MB), so it should not normally be slow, and slowness usually comes from the local network or DNS. Try a more stable connection and a different DNS before downloading, or install directly through the App Store or Google Play on mobile, which is usually faster than the desktop package. For your download source, stick to the official one: this site, wpsofficepro.com. Whether Vietnam specifically is throttled is not covered in the official materials (testing is advised to confirm).
WPS login keeps spinning here in Indonesia, is the region being blocked?
Do not rush to blame a regional block. Run through the official troubleshooting first: check your network, try a different DNS (some carriers are unsupported and cause loading failures, a common cause), update WPS to the latest version, add WPS to your firewall or antivirus whitelist, then restart and sign in again. Also confirm you are using an international edition account (overseas and mainland China accounts are not interchangeable, so do not mix them up). If it still hangs, contact official support with your region, a screenshot, and your version number. Whether it is truly a regional block is not made clear in the official materials (testing is advised to confirm).
The WPS installer keeps coming out corrupted on a Philippines connection, how do I verify the file is intact?
The most reliable approach is to redownload: install from this site (wpsofficepro.com) or directly through the App Store or Google Play on mobile, where store installs automatically verify integrity and are the most hassle-free. The desktop installer is very small (officially about 5.1MB), and an unstable connection easily produces a half-finished download, so switching to a more stable network or a different DNS and redownloading usually fixes it. Never switch to third-party sites or cracked downloads, as those sources have been exposed as carrying mining malware. Whether the official site provides a file hash checksum is not stated in the materials (testing is advised to confirm).
Editing files in WPS on iPad is very laggy, is it low memory?
The official materials do not give a cause or numbers for iPad lag (testing is advised to confirm). What we can confirm is that WPS supports iOS and iPadOS, and the genuine app should be installed from the App Store (in Taiwan it is listed as WPS Office - Smart AI Office Assistant). General troubleshooting applies: update both WPS and iPadOS to the latest version, close other large apps in the background, restart the iPad, and split very large files into smaller parts. If it is still severely laggy, update through the App Store and then observe again, or contact official support and report your device and version.
